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Assistance

  • Showrooms
    You can view many of our products in person in showrooms across the country. View our locations to find a showroom near you.
  • Custom orders
    All rugs are available in custom sizes and colors. Please see "Design process" below for more information about the custom ordering process.

    All pillows are available in custom sizes. Some custom colorization is available.

    Throws are available in varying degrees of customization, depending on the throw. Please see the specific product page for each throw's available customizations.
  • Custom orders — lead times
    Lead times on custom orders are as follows:
    Rugs — 4-6 weeks for strikeoffs,12-14 weeks for production
    Pillows — 4-6 weeks
    Throws — 8-10 weeks
    Fabric — 12-14 weeks
    Hand-embroidered cubes — 8-10 weeks
  • Samples
    Samples are available for most products. Select the Sample button located on each product's page to submit a sample request, or contact us.
  • Design process

    STEP 1: Standard Design Selection

    Please contact your local Rosemary Hallgarten, Inc. sales representative to arrange a time to see all of our standard designs in the showroom. Your representative will guide you through our line until you settle on a particular design. If you do not have local representation, please contact us directly at info@rosemaryhallgarten.com. We are also very happy to discuss a unique custom design for your client.

    STEP 2: Color Selection

    Rosemary's Pom Colorcard presents a personalized color palette. You may interchange any colors in any of our standard designs using this colorcard without any up-charges. If you would like us to develop a custom color or dye-to-match a specific color, please provide us with a pantone color number, fabric cutting or paint chip from which to work. Custom color development requires a strike-off.

    STEP 3: Color Rendering

    Rosemary Hallgarten, Inc. offers complimentary black and white or color renderings with any order if required.

    STEP 4: Strike-offs

    One strike-off is included with your rug order. Rosemary recommends a strike-off for all custom designs as well as for standard designs where colors or motifs are altered. A strike-off usually adds 4-6 weeks to your lead time.

    STEP 5: Production and Lead Time

    All of our rugs have a standard lead time of 12-14 weeks from purchase order or approval of strike-off. We always do our best to expedite the shipment of rugs when it is requested in order to meet project deadlines and installation dates.
  • Product facts and care

    Peruvian Alpaca Rugs

    Cousins to camels, llamas and vicunas, alpacas produce one of the most luxurious natural fibers in the world. The alpaca fiber has long been treasured by Peruvians as the fiber of kings and dates back to centuries-old works of art.
    • Alpaca fibers are naturally stronger than wool; and are less likely to break because of the structure of the fiber.
    • Alpaca is more impermeable to water than wool.
    • Natural oils repel dirt and dust, giving it a luxurious softness and sheen.
    • Alpaca is hypo-allergenic (because it is free from lanolin).
    • 100% Alpaca rugs do shed for a few months, which is part of the process of a natural fiber. Blending in wool reduces shedding.

    Tibetan Rugs

    The Tibetan Rugs are hand-knotted using Himalayan wool, which is imported from the highlands of Tibet. It is the highest quality wool available, shorn from sheep that graze at elevations over 17,000 feet. The wool is very high in lanolin and has an extraordinarily long fiber. Both of these elements contribute to its celebrated resiliency and durability. Himalayan wool is 100% natural. All silk used in the Tibetan Collection is imported from China and India. It has a uniquely high sheen and a very luxuriant finish. The cactus, nettle, and hemp fibers are all natural and processed entirely by hand in the villages of Nepal. These fibers are sustainable and non-toxic to the natural eco-systems of Nepal.

    Brazilian Rugs

    All fibers used in the Brazilian Line are products of Brazil. The materials used in the rugs are grown, harvested, and woven by local farmers and artisans. Their production does not adversely affect BrazilŐs natural eco-system.

    Care for Rugs

    Rugs should be vacuumed weekly, preferably using a vacuum cleaner without a beater bar. For spills, rugs can be dabbed lightly with water and ordinary shampoo. Send them out annually to an expert rug cleaner. Do not scotch guard or use chemical solvents.

    Care for Throws and Pillows

    Although dry cleaning is preferred, throws may be hand washed in cold water with ordinary shampoo. They may be steamed, but not directly ironed. Pillows may be dry cleaned or lightly spotted with water and shampoo.
  • Return policy
    All sales are final for rug purchases. For non-rug purchases, returns can be made within 15 days for store credit if the items are in unused condition. Store credit will be given for the purchase price of the items exclusive of shipping and handling. The buyer should arrange for the items to be sent back to the address below and include the order number, contact information, and email address in the package.

    Rosemary Hallgarten, Inc.
    The Barn
    32 Hyde Lane
    Westport, CT 06880
  • Refund policy
    For all returned items, refunds will be given in the form of store credit for the purchase price of the items exclusive of shipping and handling. Refunds must be redeemed within 6 months.
  • Cancellation policy
    Orders must be cancelled within 24 hours of original purchase. After 24 hours, the buyer has the option to return non-rug items within 30 days for store credit.
  • Delivery/shipping policy
    For all online purchases, shipping is restricted to the United States. If international shipping is desired, the customer should contact Rosemary Hallgarten, Inc. directly to make the purchase and arrange for shipping. If all items are in stock, the order will leave the warehouse within 2 to 5 business days. If any item is out of stock, the customer will be contacted within 2 to 5 business days to determine the appropriate course of action. All items will be shipped via ground delivery.
  • Payment methods
    Rosemary Hallgarten, Inc. accepts Visa and MasterCard cards for online purchases. Please contact us to discuss payments via purchase order or personal check for custom orders.
  • Privacy policy
    We are committed to protecting the privacy of our customers and to providing a secure and safe shopping experience. If you have any questions about our policies, please contact us at info@rosemaryhallgarten.com.

    Below is a list of information that we will collect on the rosemaryhallgarten.com website:
    • Name
    • Company
    • Billing Address
    • Shipping Address
    • Email Address
    • Phone Number
    • Credit/Debit Card Information


    We use the information provided to complete the customer request, whether it be a sample request, quote, or purchase. We do not share this information with outside parties except to the extent necessary to complete the request, such as for shipping and delivery. We may use customer contact information to provide updates on products or any news regarding Rosemary Hallgarten, Inc.

    To prevent unauthorized access to user information, we utilize Secure Socket Layer (SSL) 128-bit encryption to safeguard and secure the information we collect online. Credit card transactions are conducted utilizing Authorize.Net. For more information, view our Site Security policy below.
  • Site security
    You can shop at www.rosemaryhallgarten.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

    The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
    • Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry (PCI) Data Security Standard.
    For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.